Privacy Policy
Prerna Service • 042 Balagere Main Road, Gunjur Road, Balagere, Bengaluru, Karnataka 560087
At Prerna Service, we highly prioritize your concerns regarding online privacy and security during your visits and service bookings on our website.
We are dedicated to ensuring that the information you provide remains completely secure and is used appropriately. Should you have any inquiries not covered in the following privacy and security policy, please don't hesitate to reach out to us. Your feedback is invaluable, and we continuously strive to enhance our services to better cater to your requirements.
Data Collection by Prerna Service
Prerna Service collects essential information necessary to fulfill your service requests, which may include your name, mailing address, property location in Bangalore, email address, and phone number. This information is gathered when you request a free site inspection, book a service slot, or communicate with our technical team.
Your payment card or UPI details are solicited solely during slot booking or advance payment processing and are transmitted using the highest level of SSL encryption to ensure utmost safety and security.
During your website navigation, we utilize “cookies” or small pieces of tracking data to gather insights into your preferences, such as your internet service provider's address and your interactions and activities on our website. This data is not linked to individual customers, and we strictly refrain from using cookies to store confidential information like passwords or credit/debit card details.
Utilization of Acquired Information
Our primary purpose for collecting information is to facilitate inspection scheduling, quotation delivery, service execution, and customer service. For instance, we may reach out to:
- Provide updates on your inspection timing, diagnostic report, or site visit status.
- Coordinate arrival of materials, equipment, and technicians to your property.
- Address any questions or technical inquiries related to your project.
- Issue official 5 to 10 year written warranty documentation in your name upon project completion.
- Continuously improve our waterproofing systems, painting services, website content, and customer experience.
Security Measures Implemented for Online Transactions
To ensure secure online interactions, we employ Secure Socket Layer (SSL) technology when you book a slot or access service information. This technology encrypts all data you input before transmission to us. Moreover, all customer data we collect is safeguarded against unauthorized access. We employ reasonable and up-to-date internet security measures and technologies to thwart unauthorized access, maintain data accuracy, and ensure the appropriate use of information.
Policy Amendments
You acknowledge that this Privacy Policy forms an integral part of the User Agreement, and your use of this Site implies unconditional agreement to our Privacy Policy. If you disagree with this Privacy Policy, please refrain from using our Site. Your visit and any privacy-related disputes are governed by this policy and our Terms and Conditions, including provisions on damages.
We reserve the right to amend the terms of use and this Privacy Policy at our discretion. Any changes will be promptly posted on this page to keep you informed of our policy alterations. Unless otherwise stated, our current Privacy Policy applies to all information we possess about you and your service records.
For details regarding our milestone payment structure, minimum order values, and cancellation timelines, please refer to our full Terms and Conditions:
Contact Information
Please feel free to contact us if you have any questions about our privacy policy: